Privacy policy

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Privacy Policy

Last updated: October 27th, 2025

Grounding Company (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). We are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect personal information that identifies or can reasonably be linked to you, including:

  • Contact details (name, billing/shipping address, phone number, and email)
  • Payment and transaction information
  • Account credentials and preferences
  • Items you view, add to cart, purchase, return, or exchange
  • Customer service communications
  • Device, browser, and usage information such as IP address and interaction data

How We Collect Information

  • Directly from you (e.g., when you create an account, make a purchase, or contact us)
  • Automatically through cookies, analytics, and similar technologies
  • From service providers or business partners who support our Services

How We Use Your Information

Depending on how you interact with us, we may use your personal information to:

  • Provide, personalize, and improve the Services
  • Process payments and fulfill orders
  • Send transactional or marketing communications
  • Authenticate accounts and prevent fraud
  • Provide customer support and respond to inquiries
  • Comply with applicable laws and regulations

Marketing and Advertising

We may use your information to send marketing emails, display targeted ads, or personalize promotions based on your activity. You can opt out of promotional emails at any time by using the “unsubscribe” link in our messages.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, analyze site performance, and deliver relevant advertising. You can manage cookie preferences through your browser settings or Shopify’s cookie banner, where available.

How We Share Information

We may share your personal information with:

  • Shopify, who powers our online store and processes data to operate the platform
  • Vendors and service providers for payment processing, fulfillment, analytics, and marketing support
  • Marketing partners (in compliance with applicable privacy laws)
  • Affiliates within our corporate group
  • Legal authorities, as required by law

Relationship with Shopify

Our store is hosted by Shopify, which processes certain data related to your activity to provide and improve its services. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided us with information, please contact us so we can delete it.

Security and Retention

We take reasonable measures to protect your data, but no system is entirely secure. We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access or receive a copy of your personal data
  • Request deletion or correction of your information
  • Opt out of targeted advertising or data sharing
  • Withdraw consent for marketing communications

To exercise your privacy rights or contact us with any questions, please email support@groundingcompany.com.

International Data Transfers

Your information may be processed in countries other than your own. Where applicable, we use legal mechanisms such as Standard Contractual Clauses to safeguard data transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The updated version will be posted here with a revised “Last updated” date.

Contact Us

If you have any questions, concerns, or privacy requests, please contact us at:

Email: support@groundingcompany.com